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Moving or Pushing an Email Hosting Order from one Control Panel to another

You can move a Email Hosting Order along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel, Search for the domain name for which you have purchased this Email Hosting Order and go to the Order Information view. 1

    Note

    If the Email Hosting (Web Services) Order is Suspended, you will have to first get it Unsuspended before proceeding further.

    Additional Information

    For Resellers: Instructions for Unsuspending an Email Hosting (Web Services) Order

  2. Click Move Services link on the top right-hand side of the screen, to initiate the process.

  3. Here, you would have to mention the following details:

    • New Customer's ID: The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

    • New Customer's username: Mention the Customer Username (Email Address) of the Customer account where you wish to move the Email Hosting Order.

    Note

    • If you are moving the Email Hosting (Web Services) Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer ID and Username (Email Address) to move your domain name to this Customer Control Panel.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

        Attention

        Invalid Customer

  4. Click the Move services to other Customer button.

  5. Confirm that the Customer account to which you are moving this Email Hosting Order, is the one you really intend to and click the Confirm and Move button.

Note

  • If you purchased a Email Hosting (Web Services) Order for a .EU domain name Order already present in your Control Panel, then you need to first complete moving your .EU domain name Order. Once the action of moving your .EU domain name Order is complete, you can move the Email Hosting (Web Services) Order to the new Customer by following the process explained above.

    Additional Information

    Moving a .EU domain name Order to another Customer

  • If you have purchased a Email Hosting (Web Services) Order for a .UK domain name Order already present in your Control Panel, then you can not move this Order.

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Email Hosting (Web Services) Order for a Third level .ME domain name Order already present in your Control Panel, do ensure that the Customer to whom you are moving has the Default Registrant Contact as a Montenegrin individual or entity.

  • When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your Email Hosting (Web Services) Order associated with a .TEL domain name Order already present in your Control Panel involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name.

    Additional Information

    Updating the Email Address associated with a .TEL Hosting Control Panel

  • If you have purchased a Email Hosting (Web Services) Order for a .NZ domain name Order already present in your Control Panel, then you can not move this Order.

  • If you purchased a Email Hosting (Web Services) Order for a .CA domain name Order already present in your Control Panel, then you can not Move either of the Orders, since the associated .CA domain name can not be Moved.

  • If you purchased a Email Hosting (Web Services) Order for a .ES domain name Order already present in your Control Panel, then you can not Move either of the Orders, since the associated .ES domain name can not be Moved. The .ES Registry neither allows modification of any Contact Details of the Registrant Contact nor allows selecting of another Contact as the Registrant Contact.

Attention

You may encounter an error while attempting to Move Services for a Email Hosting Order, if:

  • One or more Services for this domain name are currently being processed.

  • There is a Pending Invoice for any Service associated with this domain name.

  • There are one or more Services under another Customer of this [new] Reseller.

    Example: you have purchased Email Hosting for yourdomainname.com through your Customer Control Panel with V2web and have purchased Web Hosting Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

  • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

  1. wait for the processing to complete, or

  2. Cancel any Pending process.

  • For Resellers: You may encounter the below error in case the [new] Reseller (of the Customer under whom the Email Hosting Order is being moved) has not signed for the Email Hosting Product:

    Reseller has not signed up for this Product - Email Hosting. So, we can't complete your request

    In this case, the [new] Reseller needs to sign up for the Email Hosting Product before the Email Hosting Order can be moved.

  • You will encounter the below error in the case of attempting to Move / Push an Email Hosting Order to a deleted Customer's account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Email Hosting Order away from the current Customer, you will have to add / create the new Customer account.

  • If your Email Hosting Order is for a .DE domain name that is also present in the same Customer account, then while Moving you will encounter the following error message if the Customer you are moving to, does not have a .DE Contact with either the Registrant or the Administrative Contact with the country as Germany.

    Either registrant or admin contact must be a resident of Germany

Note

For Resellers: If the new Reseller is not offering a Plan like the one a particular Email Hosting Order is under, then to facilitate the Move, the old Plan would be created under the new Reseller but it's status would be set as No New Orders.

  1. 1. Instructions to Login and reach the Order Information view